Shipping policy

CHALASO OFFICIAL is pleased to offer free international shipping on all orders, regardless of your location. Because every dress is unique, we prepare your parcel with special care. 

 

Delivery Times

Delivery times may vary depending on the following stages:

- Production of your product(s)
- Quality control and inspection
- Shipment to your address

Please note that these timelines are estimates. Each item is handmade with the utmost care to ensure superior quality, which may result in longer lead times.

For time - sensitive orders, some of our designers may be able to provide expedited production upon request. Additional fees may apply for this service.

While CHALASO OFFICIAL makes every effort to meet the indicated delivery times, we cannot be held liable for delays resulting from circumstances beyond our control, including but not limited to:

For orders shipped outside Canada, customs duties, taxes, or other import charges may apply.

These fees are determined by local authorities and remain the sole responsibility of the customer. As they vary by destination country, CHALASO OFFICIAL is unable to provide an estimate in advance.

We recommend contacting your local customs office for further information prior to placing your order. If customs charges apply, payment must be made directly to the relevant authorities before delivery can be completed.

Should you have any questions, please contact CHALASO OFFICIAL via our direct CHAT or via email at chalasofficial@gmail.com. Our team will be pleased to respond to you within 24–48 hours.

CHALASO OFFICIAL
Thanks you for your trust and wishes you an excellent shopping experience!