Refund policy

Welcome to CHALASO OFFICIAL

It is our great pleasure to welcome you to CHALASO OFFICIAL, where each creation is conceived with passion and brought to life by our gifted designers. Every piece embodies artistry and exclusivity.

Our Commitment to Excellence

To preserve the integrity and singularity of our collections, we uphold the highest standards of craftsmanship and exclusivity. For this reason, we maintain a strict policy regarding exchanges and refunds.

Exclusivity of Purchase

Kindly note that, in order to honor the bespoke nature of our work, we are unable to accommodate exchanges or refunds on the following items:

- Dresses (custom-made or standard)

- Accessories (tiaras, jewelry, headpieces, belts, etc.)

- Petticoats, boleros, bridal tops

- Girls’ dresses, shoes, hats, gloves, garters

- Any other article available in our boutique

As each piece is meticulously crafted to order, according to your individual specifications, we encourage you to carefully review all details prior to confirming your purchase. Our team remains entirely at your disposal for any clarification you may require.

The Art of the Perfect Fit

To ensure the flawless fit synonymous with CHALASO OFFICIAL, we strongly recommend that your measurements be entrusted to a professional tailor (clothing-wise). This allows us to sculpt a garment that is perfectly attuned to your silhouette and vision.

A Dedicated Maison at Your Service

Our team will be honored to accompany you in selecting the creation that most beautifully reflects your individuality. At every stage, we remain available to offer guidance and bespoke assistance.

We are deeply grateful for your trust. At CHALASO OFFICIAL, your satisfaction is our highest privilege, and it is our mission to create pieces that embody grace, refinement, and eternal style.